Refund Policy

1. Introduction

Welcome to Skyline Viraj AI.

This Refund Policy explains the terms and conditions related to refunds for subscriptions, software services, digital products, setup services, and other services offered by Skyline Viraj AI.

By purchasing, subscribing to, or using our products and services, you agree to this Refund Policy.

2. Subscription Payments

Skyline Viraj AI may offer monthly, quarterly, annual, or other subscription plans.

Subscription fees may be charged in advance according to the selected billing cycle.

Unless otherwise stated in writing, subscription payments are generally non-refundable after the subscription period has started.

Users are responsible for reviewing the selected plan, pricing, billing frequency, and included features before completing payment.

3. Free Trial and Demo

Where a free trial, product demonstration, or trial access is available, users are encouraged to evaluate the platform before purchasing a paid subscription.

The availability, duration, features, and eligibility of free trials may vary.

Skyline Viraj AI may modify or discontinue free-trial offers when permitted.

4. Refund Eligibility

Refund requests may be reviewed only in eligible situations, including:

• Duplicate or accidental charges
• Unauthorized payments, subject to verification
• Technical issues that prevent access to the purchased service and cannot be reasonably resolved
• Incorrect billing caused by an error on our side
• Other exceptional circumstances reviewed by Skyline Viraj AI

Submitting a refund request does not guarantee that a refund will be approved.

Each request may be reviewed based on the applicable plan, service, payment details, account activity, and circumstances.

5. Non-Refundable Items and Services

Unless required by applicable law or specifically agreed in writing, the following may be non-refundable:

• Fees for services already delivered
• Setup, onboarding, implementation, or customization fees
• Professional services or consulting fees
• Digital products that have already been accessed or delivered
• Used subscription periods
• Add-ons or third-party services
• Domain registration or renewal fees
• Third-party integration charges
• Usage-based charges
• Promotional or discounted plans
• Fees related to completed work

6. Refund Request Process

To request a refund, contact Skyline Viraj AI through the official support channel.

Please provide:

• Full name
• Registered email address
• Business or company name
• Invoice or transaction reference
• Payment date
• Purchased plan or service
• Reason for the refund request
• Relevant screenshots or supporting details, if applicable

Refund requests should be submitted within [INSERT NUMBER] days of the applicable payment date, unless a different period is required by law or stated in a separate written agreement.

7. Review and Processing

After receiving a refund request, Skyline Viraj AI may:

• Verify account and payment information
• Review service usage
• Check eligibility under this Refund Policy
• Request additional information
• Attempt to resolve technical or service-related issues

Refund decisions may be communicated through the registered email address or another official communication channel.

8. Approved Refunds

If a refund is approved:

• The refund may be issued through the original payment method where possible
• Processing time may depend on the payment provider or financial institution
• Bank, card, payment gateway, or currency-conversion processing times may vary
• Any applicable non-refundable third-party charges may be deducted where permitted

Skyline Viraj AI is not responsible for delays caused by banks, card issuers, payment gateways, or other third-party financial service providers.

9. Subscription Cancellation

Users may cancel future subscription renewals through their account settings or by contacting support.

Cancellation generally prevents future renewal charges but does not automatically provide a refund for payments already made.

Users may continue to access the service until the end of the current paid billing period, unless otherwise stated.

10. Chargebacks and Payment Disputes

If you experience a billing issue, please contact Skyline Viraj AI support before initiating a payment dispute or chargeback.

We will make reasonable efforts to review and resolve eligible concerns.

Unauthorized or fraudulent payment claims may be investigated and handled according to applicable laws and payment-provider requirements.

11. Changes to This Refund Policy

Skyline Viraj AI may update or modify this Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

The revised policy may apply to future purchases or transactions as permitted by applicable law.

12. Contact Us

If you have questions regarding this Refund Policy or want to submit a refund request, contact us using the details below.